Privacy Policy
The Best Day Celebrancy respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We take privacy and personal data seriously, and only collect and/or retain what we need. We really like deleting information we no longer need to keep!
This policy sets out how we collect and treat your personal information.
1. Compliance with Australian Privacy Principles
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).​
2. Personal Information
"Personal information" is information we hold that is identifiable as being about you.
In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. This includes information such as your name, email address, or any other information that can reasonably identify an individual.
3. Contact Us
If you have any questions or concerns about this Privacy Policy, we'd like to discuss them with you. Please write to jaymie@thebestday.com.au
4. Collection of Personal Information
We collect personal information from you in various ways, including:
•when you interact with us electronically or in person
•when you access our website
•when we engage in business activities with you
•from third parties, with your consent
5. Use of Personal Information
We may use personal information collected from you to:
•provide you with information about our products or services
•provide you with products and services during the usual course of our business activities
•administer our business activities
•manage, research, and develop our products and services
•communicate with you by a variety of measures, including telephone, email, SMS, or mail
•investigate any complaints
6. Disclosure of Personal Information
We may disclose your personal information:
•to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors, insofar as reasonably necessary for the purposes set out in this policy
•to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or legal proceedings
•in the event of a change of control in our business or a sale or transfer of business assets
7. Security of Personal Information
We are committed to ensuring the security of the information you provide to us. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorized access, modification, and disclosure.
8. Access to Personal Information
You may request details of personal information we hold about you, per the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us.
9. Complaints about Privacy
If you have any complaints about our privacy practices, please contact us. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
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If you are not satisfied with the process of making a complaint, you may wish to contact the Information Commissioner:
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Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666
10. Changes to Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be effective immediately upon posting on our website.
11. Website
When you visit our website, we may collect certain information, such as browser type, operating system, and website visited immediately before coming to our site. This information is aggregated to analyse how people use our site, so that we can improve our service.
12. Cookies
We use cookies to learn how you interact with our content and to improve your experience when visiting our website. You can reject or block all or specific types of cookies by changing your browser settings.
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13. Third-Party Sites
Our site may have links to other websites not owned or controlled by us. These links are meant for your convenience only. We are not responsible for the privacy practices of other websites. By using our website and providing personal information to us, you consent to the terms of this Privacy Policy.
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14. Retention of Personal Information
At The Best Day, our preference is only to retain personal information as long as necessary.
When no longer required, personal information is destroyed securely, unless required by law.
For any personal information collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.
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This Privacy Policy was last updated: March 2025.
